Diamonds Lines Shipping and Fulfillment Policy​
At Diamonds Lines, we strive to ensure your shopping experience is as seamless and enjoyable as possible. To help you understand how our shipping and fulfillment process works, please review our detailed policy below.
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1. Shipping Eligibility
- Domestic Shipping We currently only ship orders within the United States.
- International Shipping: Unfortunately, at this time we do not offer international shipping. We look forward to serving our international customers in the future.
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2. Shipping Carrier
All orders are shipped using **UPS**. UPS provides reliable, trackable, and efficient shipping services to ensure your order arrives safely and on time.
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3. Shipping Rates
For U.S. addresses, our standard shipping method costs **$17.95** per order. This rate applies to all fashion items including apparel, footwear, jewelry, handbags, and other accessories.
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4. Delivery Timeframes
Our standard shipping time for eligible U.S. orders is **approximately 3-7 business days** from the time your order is processed and shipped. Business days refer to weekdays (Monday through Friday), excluding weekends and holidays.
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5. Order Processing
- All orders are processed within **1-2 business days** of being placed. Once processed, you will receive a confirmation email with your order details.
- After your order has shipped, a shipping confirmation email will be sent with your tracking number so you can monitor the delivery status of your package.
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6. Shipping Delays
While we do our best to meet our estimated delivery times, unforeseen factors such as weather conditions, carrier delays, or high demand during peak seasons may occasionally affect delivery schedules. Diamonds Lines is not responsible for delays caused by these external factors, but we will always work to keep you informed about your order’s progress.
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7. Order Tracking
Once your package has been shipped, you can track your order directly via the UPS tracking system using the tracking number provided in your shipping confirmation email.
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8. Delivery Issues
- If your package has been marked as delivered by UPS but you have not received it, please contact UPS directly for more information.
- If you experience any issues with your delivery, please reach out to our customer support team at Support@diamondslines.com. We will assist you in tracking or recovering your shipment.
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9. Returns & Exchanges
For information regarding returns and exchanges, please refer to our Return Policy page for guidelines on how to initiate a return or exchange.
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10. Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. Diamonds Lines is not responsible for orders delivered to an incorrect address entered by the customer.
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11. Contact Information
If you have any questions about our Shipping and Fulfillment Policy, feel free to reach out to us at Support@diamondslines.com. We’re here to assist you!
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By placing an order with Diamonds Lines, you agree to our Shipping and Fulfillment Policy. Thank you for choosing us for your fashion needs!